Most rollouts take somewhere between 10 and 16 weeks. Where you land in that range depends on how big the operation is, how many modules you're deploying, how much customization is needed, and frankly, how ready your team is to adopt something new. A single-location business with straightforward needs will move faster than a multi-plant manufacturer with complex processes. We roll things out in phases either way, so operations don't grind to a halt during the switch.

We start by studying how your business actually runs — a requirement study and process mapping — before touching any configuration. From there it moves into setup, customization if needed, migrating your data over, training your people, and finally user acceptance testing before anything goes live. Once you're live, support doesn't stop; we stay on for handholding and improvements under the AMC. Each phase has a clear checkpoint and sign-off, so there's no ambiguity about where things stand.

Not really. Lighthouse is built so business users can run it day-to-day without needing a technical team behind them. It does help to have one person acting as the coordinator — someone who can sort out access, infrastructure questions, and communication during setup. And if you go with cloud hosting, even that dependency drops further.

The vast majority of issues — over 90% — get sorted remotely, through screen sharing, our ticketing system, and standard collaboration tools. For anything bigger, like a Go-Live or a tricky integration, we'll send someone onsite. Working this way actually lets us pull in the right expertise fast, instead of being limited to whoever's nearby.

We work off defined SLAs. Anything critical — something actually stopping your operations — gets picked up within 2 to 4 working hours. Everyday queries are handled within a business day. And if something isn't moving, it escalates automatically so it doesn't sit unresolved.

Yes — attendance machines, weighbridges, PLCs, QC equipment, MES systems, and other third-party software can all be connected, whether through APIs, database connectors, or middleware. In practice, this means data from the shop floor flows into the system automatically instead of being keyed in by hand, which cuts down on errors and gives you better traceability.

Yes, including from Tally and other older accounting or ERP setups. Masters, opening balances, and the historical transactions you want carried forward get migrated using tested templates, with validation built in along the way. We also run a trial migration first, so any issues surface before the actual cutover rather than during it.

This comes down to keeping the system simple and the training practical. Screens are built around each role, so people only see what's relevant to their job, and training is done process by process rather than as one generic session. The goal is for people to understand why the system works the way it does, not just which buttons to click — that's what actually gets people to use it properly after Go-Live, when we're still around for support.

Yes. You can lock transactions by period and by module, which stops anyone from slipping in backdated or unauthorized entries once a month-end or audit is closed. Unlocking is restricted to authorized users, and every unlock is logged, so there's a full trail if anyone ever needs to check what changed and when.

Tally is built around accounting. Lighthouse ERP goes well beyond that — it ties finance together with inventory, production, quality, supply chain, costing, and MIS reporting in one system. That means you get a real-time view of operations, not just the books, which matters once a business grows past a certain size or moves into manufacturing.

You can host it on the cloud, on private servers, or on your own data center — whatever fits your setup. If you go with cloud, you get high availability, regular backups, and disaster recovery built in, along with proper security controls. Either way, the goal is that a hardware issue on your end doesn't translate into downtime for your team.

Yes, you don't have to take the whole system at once. Inventory, Production, CRM, Finance — these can be implemented on their own, and you can add more modules later as the business needs them, without having to redo what's already in place.

Yes — GST returns, e-invoicing, e-way bills, TDS, and the other statutory filings Indian businesses need are all handled within the system. When regulations change, those updates come through as part of the AMC, so you're not stuck manually tracking compliance changes yourself.

It simply means leadership is actually behind the project — not just approving the budget, but pushing decisions along and backing the process changes that come with it. When employees see that management is serious about the new system, they tend to fall in line faster, and the whole rollout goes more smoothly as a result.

The return shows up in fewer errors, faster decisions, tighter inventory control, better compliance, and real visibility into what's actually happening in the business — not just in the numbers on a spreadsheet. Lighthouse is built to pay for itself through that kind of operational improvement, rather than being sold on the idea of cutting jobs.

Not typically, no. What it does is take repetitive manual work off people's plates and reduce how much the business depends on any one person remembering how things are done. That usually means your team spends more time on things that actually need judgment — analysis, planning, dealing with customers — rather than fewer people doing the same job.